Skills
Strategic Writing
Extensive experience in writing and editing strategic documents defining product goals and requirements. Documents shared with executive-level stakeholders across design, product and engineering
Course Development and Teaching
Completed CxD course development for both in-person, bootcamp-style training and online training. Top-rated instructor for those courses, as measured by post-class surveys.
Design Sprints
Routinely organize and moderate design sprints with multidisciplinary teams to zero in on customer needs and product requirements. These design sprints can vary in length from a day to a full 3-4 days.
Design Management
Managed a multidisciplinary team of CxD and UX Designers for several years. Largest team size of 24 (full-time plus contractor). Grew a CxD team from 1 to 4 within 5 months. Promoted 1 designer per year as a manager.
CxD: Conversation Design
20+ years experience designing conversations for IVRs, mobile apps, in-car infotainment systems, and general purpose personal assistants. Well-versed in designing for both deterministic and generative AI.
Mentoring
Mentored dozens of UX Designers and CxDs, ranging in experience from new graduates to more senior designers looking to go take a Principal or management path.
