I've been designing conversations between people and machines since the early 2000's. With over 20 years of industry and research experience, I specialize  in the design, development and deployment of voice-first multimodal interfaces. My passion for delivering useful and delightful conversational experiences is grounded in deep technical knowledge of natural language understanding (NLU) and software. I have worked on projects ranging from IVRs to mobile apps to in-car infotainment and general purpose personal assistants like Alexa. Most recently, I led a team at Amazon doing the core CxD and UX work for Alexa+, the newly launched generative AI version of Alexa.